Shipping & Returns
1. Order confirmation and stock
Your order is accepted when we issue an order-acceptance or dispatch confirmation identifying the goods and price. If an item is unavailable or a material listing or pricing error is discovered, we will explain the issue and offer correction with your agreement or a refund. We will not substitute an item or increase the agreed price without your consent. Suspected fraudulent orders may be paused for proportionate verification.
2. Delivery
Serviceable locations, shipping charges, expected dispatch and delivery times, and any expressly agreed event deadline are stated before the order is accepted. A request for delivery before an occasion is binding only if we confirm that deadline. Please provide a complete address and an available recipient. We will explain material delays and available remedies. For shipments arranged by AMMRIVA, we remain your contact for loss or damage before delivery and will not require you to settle solely with the courier. An item marked delivered but not received should be reported promptly so we can investigate.
3. Purchase cancellations
You may cancel a purchase before dispatch without a cancellation charge by contacting support with the order number. After dispatch, please contact us for return instructions; the purchase-return rules below apply. If AMMRIVA cancels an order before delivery, we will refund the amount paid for that order, including its delivery charges. This does not restrict any additional remedy available under law. Customisation begins only after written approval of specifications, price and timeline; any different cancellation arrangement must be separately disclosed and lawfully agreed before work begins.
4. Defective, incorrect or incomplete purchases
Contact us if an item arrives damaged, defective, incorrect, incomplete or materially different from what was agreed. Please report visible issues preferably within 48 hours of delivery with your order number and reasonably available photographs. An unboxing video is helpful but is not compulsory. Missing this preferred reporting window does not automatically extinguish a valid claim, including a hidden defect discovered later. Do not continue wearing or attempt to repair a damaged item.
5. Purchase return eligibility and costs
We will assess the issue fairly and provide the refund, replacement or other remedy required by applicable law; any alternative remedy will be agreed with you. If goods are delivered after the stated schedule, available remedies follow applicable law, including its force-majeure exception. AMMRIVA bears reasonable return shipping for an accepted defect, wrong-item or other fulfilment-error claim. Unless a listing expressly offers a voluntary return or exchange, we do not offer change-of-mind returns, including for earrings, sale items or personalised goods. Hygiene or final-sale restrictions apply only to voluntary returns and do not remove rights concerning defective or misdescribed goods. Jewellery damaged solely through customer misuse is assessed separately from an original defect.
6. Refund handling
For a cancelled, unshipped order, we initiate the refund within seven business days of cancellation confirmation. For an accepted purchase return, we inspect it promptly and initiate the refund within seven business days of receiving it. Any shorter applicable legal deadline takes priority. Refunds normally go to the original payment method; an alternative requires verification and agreement. Bank or payment-provider credit times may vary; we provide the refund reference and an estimated credit time when available and help resolve delays. We do not force store credit instead of a refund due to you. Business days mean Monday-Friday excluding public holidays at our business location.
7. Jewellery care and warranty
Avoid water, perfume, hairspray, cleaning chemicals, excessive friction and rough handling. Store jewellery dry and separately. The durability of plating and finish depends on use and storage. Any additional warranty, duration and coverage will be stated on the listing or invoice; we do not make an unstated lifetime anti-tarnish or waterproof promise. We do not promise every item is nickel-free or hypoallergenic unless verified for that item. Stop using jewellery that causes irritation. These care instructions do not exclude responsibility for a defect or an inaccurate product claim.
8. Website content, reviews and customer photos
Our original website content and branding, and content licensed to us, may not be copied for commercial use without permission. You may share product links and use supplied material where we authorise it. Reviews must reflect genuine experience. We may moderate unlawful or abusive material without suppressing legitimate criticism. Sending us an event photo does not automatically authorise advertising use. Promotional use of identifiable customer photos or videos requires separate permission describing the intended use.
9. Privacy, website use and changes
Our Privacy Policy at [link] explains information collection, purposes, service providers, retention, security, marketing choices and contact routes. Marketing consent is separate from ordering. Do not misuse the website, attempt unauthorised access or submit fraudulent information. We may restrict abusive or fraudulent activity on reasonable grounds while honouring existing obligations. Updated terms carry a new effective date and apply to future orders. Existing bookings are governed by the terms accepted at confirmation unless a lawful change is expressly agreed.
10. Complaints, law and liability
Grievance Officer: [full name], [designation], [email], [phone], [postal address]. We acknowledge complaints within 48 hours and redress them within one month of receipt. We provide a complaint reference and a copy of the recorded complaint. These terms are governed by Indian law. Consumers may approach the legally competent consumer commission, court or authority; contacting us first is encouraged but is not a waiver or compulsory barrier. Nothing here excludes mandatory consumer rights or liability that cannot lawfully be excluded, including applicable product-liability obligations. Any invalid provision is severed only to the extent necessary; remaining lawful terms continue.