Privacy Policy

R1. Rental availability and booking

Only pieces expressly marked available for rent are eligible. A rental remains AMMRIVA’s property and is not a purchase or rent-to-own arrangement. Enquire early, especially for wedding dates; advance enquiry alone does not reserve an item. A booking is confirmed only when AMMRIVA accepts it in writing and receives the disclosed booking payment. Last-minute enquiries are subject to stock and logistics. Any minimum booking lead time will be disclosed before payment.

R2. Written booking summary

Before payment, we provide the item code and photographs; included components and accessories; named wearer and permitted occasion/use; event date; delivery or collection arrangements; rental start and return deadline in IST; rental fee, taxes, shipping and collection fees; booking payment and balance due date; refundable deposit; reasonable item/component replacement values; and the late-return rate and cap, if any. Please check the summary. New charges cannot be imposed retrospectively. Material changes require your agreement.

R3. Rental period and extensions

Unless the confirmed summary expressly states a different duration, the rental is 72 hours from the recorded delivery or collection handover. The exact return-handover deadline appears in the summary. Courier transit before delivery is excluded. Where AMMRIVA arranges the return, timely handover to our authorised collector or approved courier satisfies the deadline; later transit is not additional rental time. Request extensions before the deadline. Extensions require written availability confirmation and an agreed fee. Early return does not ordinarily reduce the agreed rental fee after handover, except for an applicable service-failure remedy.

R4. Payment, security and identity checks

The rental fee pays for the agreed use; the refundable deposit secures legitimate return obligations and is not automatically forfeited. Both amounts and payment dates are disclosed before booking. No item is handed over until required payments and proportionate verification are complete. If identity/address verification is necessary, we explain the purpose and accepted documents in advance, request the minimum information needed and offer reasonable alternatives. Do not send an original identity document, card credentials or an unmasked Aadhaar copy in routine messages. Handling and retention of verification records are explained in our Privacy Policy.

R5. Condition, inspection and care

We provide a component checklist and condition photographs, including existing wear, and inspect and clean rental pieces using methods suitable for their materials. Please inspect promptly on receipt and report missing, damaged or incorrect items, preferably within 24 hours and before wearing them. No unboxing video is mandatory, and a hidden defect may be reported when discovered. Minor previously disclosed wear is expected in rentals. Do not expose pieces to water, perfume, chemicals, glue or excessive force; alter, repair or clean them yourself; lend them onward; or sub-rent them. Use for a shoot, third-party styling or another wearer requires advance agreement.

R6. Cancellations, changes and service failure

You may cancel before dispatch or in-person handover without a cancellation charge. The deposit and booking/rental amounts paid will be refunded under the refund timetable in the General Terms. Date or item changes require written availability and price confirmation; they are not automatic. After dispatch but before delivery, contact us to arrange interception or return; we impose no additional cancellation penalty and refund the rental payment, delivery charges and deposit after the jewellery is returned. After handover, change of mind or a cancelled event does not ordinarily entitle you to a rental-fee refund. If AMMRIVA cannot supply the agreed usable item by the confirmed event deadline, we offer a substitute only with your consent, or refund the undelivered/failed rental and related delivery charges and deposit. Disruption outside either party’s control will be discussed promptly; it does not automatically forfeit the deposit or payment for an unprovided service.

R7. Return handover and late return

Return every listed piece and reusable case in the supplied protective packaging, following our written instructions. Keep the handover receipt or tracking reference. Notify us immediately of a failed collection. No late fee applies to an AMMRIVA-arranged pickup failure when you were available and the parcel was ready, or to approved-courier transit after timely handover. Customer-caused delay is charged only at the rate, method and maximum disclosed before booking: [insert reasonable late rate, calculation and cap]. If none was agreed, no automatic flat late penalty applies. Fees must be proportionate; there is no automatic stacking of daily fees, full deposit forfeiture and replacement cost.

R8. Damage, missing parts, loss and transit

No deduction applies for disclosed pre-existing defects, ordinary wear, routine cleaning or failure attributable to a product defect. Customer-caused breakage, avoidable staining, alterations, missing components or loss may result in a documented deduction. Repairable damage is assessed at reasonable repair cost; a missing component is assessed separately where replaceable. For irreparable damage or loss, a charge must reflect reasonable substantiated loss, account for condition and recoveries, and not exceed the replacement value disclosed at booking for that item. We do not recover both full replacement cost and repair cost for the same loss. Liability is not necessarily limited to the deposit, but any excess requires an evidenced claim and may be disputed. AMMRIVA handles claims for its arranged couriers after proper handover; customers remain responsible for inadequate packing or an unauthorised return method where it causes the loss.

R9. Inspection, deductions and deposit refund

We inspect within three business days of receiving the return and communicate any proposed deduction with condition evidence and an itemised calculation. You may challenge it through our grievance process. We initiate the undisputed deposit refund within seven business days of receiving the jewellery, without delaying the entire refund for a disputed part. Any temporarily retained amount is limited to the evidenced disputed sum; we explain the issue and seek resolution within the grievance timetable. Bank credit timing is handled as stated in the General Terms. A deduction is not final merely because AMMRIVA proposed it. Rental hours and event deadlines run continuously in IST.